Shipping policy

House of Okaeri B.V. ships orders to customers in the European Union. This Shipping Policy explains where we ship, shipping costs, processing times, delivery estimates after dispatch, and what to do if something goes wrong.

Note: Our products are fulfilled and shipped by our logistics/fulfilment partners. This does not change your statutory consumer rights. If you have any questions about your delivery, please contact us and we will support you.

Shipping destinations

We ship within the European Union.

For clarity, we group EU destinations into two zones:

Zone 1: The Netherlands, Belgium, Germany, France, Luxembourg, Latvia, Austria, Denmark, Sweden, Slovakia, Czechia, Poland, Finland
Zone 2: Italy, Spain, Portugal, Ireland, Greece, Romania, Bulgaria, Croatia, Hungary, Slovenia, and other European Union countries

If your country is not available at checkout, we do not currently ship to that destination.

Shipping costs

Shipping costs are shown at checkout before you place your order.

Standard shipping rates:

Zone 1: €4.95 (Standard)
Zone 2: €6.95 (Standard)

Free shipping

We offer free standard shipping on qualifying orders:

Zone 1: free shipping for orders of €45.00 and up
Zone 2: free shipping for orders of €65.00 and up

If a free-shipping promotion applies, it will be shown automatically at checkout.

Delivery times

Delivery times are made up of two parts: order-processing time and shipping time after dispatch.

1) Order-processing time

Orders are processed after payment is confirmed.

Processing time may vary by product and fulfilment partner.
We do not dispatch orders on Dutch public holidays.

2) Estimated delivery time after dispatch

Estimated delivery times are shown at checkout and in your order confirmation email.

Standard delivery estimates after dispatch:

Zone 1: 3 to 6 business days
Zone 2: 6 to 10 business days

3) Possible delays

Delivery times are estimates and not guaranteed. Delays can occur due to:

carrier disruptions or peak periods
weather conditions
customs or local delivery constraints (where applicable)
public holidays in the Netherlands or your destination country
events outside our reasonable control

Tracking

If tracking is available for your order, we will send you a tracking link by email once your order has been dispatched. In some cases (depending on the carrier and destination), tracking updates may take 24–48 hours to appear.

VAT

Unless otherwise expressly stated, all prices shown on our store are inclusive of applicable VAT.

Delivery issues

Incorrect address

Please double-check your delivery address before placing your order.

If an order is returned to us due to an incorrect or incomplete address, we may need to charge additional shipping costs to resend it.

Lost, delayed, or damaged parcels

If your order is delayed, lost, or arrives damaged, please contact us as soon as possible so we can help.

Email: support@houseofokaeri.com
Please include your name, order number, and (if relevant) photos of the damage and the packaging.

We will work with the carrier and/or fulfilment partner to investigate and, where appropriate, arrange a replacement or refund in accordance with applicable consumer law and our Refund Policy.

Risk of loss

For consumers in the European Union, the risk of loss or damage passes to you when you (or a third party appointed by you) physically receive the goods, unless mandatory applicable law provides otherwise.